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Dispute Resolution| NOTE: As a collection of independent used music gear sellers, SellUsedMusicGear.com strives to maintain the quality of its used music gear sellers based on regularly monitored customer feedback through the 'Comments' link which can be found below the 'Add to Cart' button of every product. If an used music gear seller is found to receive negative customer feedback, we will immediately remove them and all their products from the site. Occasionally, however, a bad sale may occur, and as a result, SellUsedMusicGear.com does not guarantee the products and used music gear sellers found on this website. In the case of a bad sale, please know that your purchases are fully protected by PayPal Customer Satisfaction and if you follow the steps below, you may claim a refund for your purchase. |
In the case of a dispute, please follow these steps:- Contact the used music gear seller for shipping and tracking information. Verify that the shipping address is correct and that the used music gear seller has sent the items you ordered. The contact information for your used music gear seller will have been displayed on the 'Thank You' page following payment after your purchase. Make sure to note this information in case you need to contact the used music gear seller regarding your order.
- If the used music gear seller agrees to have sent the item, make sure you have allowed ample time for postal delivery which can vary according to circumstances.
- If after completing steps 1 and 2 your dispute is not resolved, contact the used music gear seller for a refund. The contact information for your used music gear seller will have been displayed on the 'Thank You' page following payment after your purchase.
- If after completing steps 1, 2 and 3 your dispute is not resolved, complete the PayPal Transaction Dispute Form. Here you must enter the PayPal Transaction Receipt ID for the transaction (this number was sent to you by email at the time of purchase), and the billing information for the credit card that you used.
- If the used music gear seller does not have proof of shipment, then he will be required by PayPal to issue a refund.
| We at SellUsedMusicGear.com would appreciate if you notify us about any used music gear sellers that are giving bad service, so that we may remove them from the website. The best way to notify us about any used music gear seller or product, either good or bad, is to use the 'Comments' link found below the 'Add To Cart' button of every product. These messages are seen both by the used music gear seller, and by SellUsedMusicGear.com administration. We regularly use this feedback to make improvements to the site. Thank you for your assistance. |
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